Privacy policy

• Orders: your name, email, shipping address, phone number (if you give it) and what you bought.
• Payments: card details are entered into Stripe's secure form and go straight to Stripe. We never see or store your full card number.
• Messages: what you send through our contact, team and wholesale forms (name, email, club or business, and your message).
• Email sign-up: your email address, if you choose to hear from us.
• Your bag: what's in your shopping bag is saved in your own browser (local storage) so it's there when you come back. It isn't sent to us until you check out.
• Site statistics: anonymous, cookie-free page and performance statistics (Vercel Analytics). They don't identify you.
• Advertising and analytics: if you haven't opted out, tags from Meta (Facebook and Instagram), Google, TikTok record pages you view, items you add to your bag, checkouts and purchases, along with cookie and device identifiers, your IP address and (for purchases) a scrambled, hashed copy of your email, phone and address so these partners can match the purchase to their ads.

• To process, ship and support your order, including order confirmation emails.
• To answer your messages and wholesale or team inquiries.
• If you enter your email at checkout but don't finish, up to two reminders about the items in your bag. Each one has a link to stop them.
• To send news and offers, only if you opted in. Every marketing email has an unsubscribe link.
• To prevent fraud and keep the site secure.
• To meet legal and tax obligations.

We don't sell your personal information for money. We do share some of it with advertising partners to measure and improve our ads, which California law calls "sharing" for cross-context behavioral advertising. You can opt out at any time on our Your Privacy Choices page (/privacy-choices), and we automatically honor the Global Privacy Control signal from your browser.

Only the service providers that help us run the store, for that purpose:

• Stripe: payment processing and fraud prevention. Stripe may set its own cookies on the checkout page for fraud prevention.
• Resend: sending order and inquiry emails.
• Vercel: hosting the website and cookie-free analytics.
• Supabase: our secure database for orders, accounts and store records.
• ShipStation: printing shipping labels for your order.
• USPS, UPS and FedEx: delivering your order.
• Meta (Facebook and Instagram), Google, TikTok: measuring and improving our ads, unless you opt out.

We may also disclose information if required by law.

The site stores your bag in your browser, a sign-in cookie keeps you signed in to your account, and Stripe uses cookies on the checkout page to prevent fraud. Unless you opt out, our advertising partners (Meta (Facebook and Instagram), Google, TikTok) set cookies to measure ads. Opt out on Your Privacy Choices (/privacy-choices) or with your browser's Global Privacy Control.

We keep order records for as long as needed for accounting and tax purposes (typically 7 years). We keep messages and email sign-ups until you ask us to delete them or unsubscribe.

You can ask us to access, correct or delete your personal information, or to stop marketing emails, by writing to support@maestrosox.com. Depending on where you live (for example California), you may have additional rights under local law, and we'll honor them. We won't treat you differently for making a request.

Our products are made for players of all ages, but the site isn't directed at children under 13 and we don't knowingly collect their personal information. A parent or guardian should place orders for younger players.

The site runs over HTTPS, payments are handled by Stripe, and access to order data is limited to the people who fulfil orders. No system is perfectly secure, but we take reasonable steps to protect your information.

If we change this policy, we'll update the date at the top. Questions: support@maestrosox.com.