Client services
Returns & exchanges
Last updated November 14, 2026
We want every pair to feel right. If something isn't, here's how returns and exchanges work for orders placed at maestrosox.com.
Return window
You can request a return or exchange within 14 days of delivery. Email support@maestrosox.com with your order number (it starts with MS-) and what you'd like to do.
Condition
Because socks and sleeves are worn next to the skin, items must be unworn, unwashed and in their original packaging to be returned for a refund.
Gift sets and multi-packs are returned as a complete set.
Exchanges
Wrong size? We'll exchange it for another size or color of the same price, subject to availability. We cover the shipping on the replacement pair.
Return shipping
You pay return shipping unless the item arrived damaged, defective or wasn't what you ordered, in which case we cover it. We'll email you the return address when we approve your request.
Refunds
Refunds go back to your original payment method within 5 business days of the return reaching us. Your bank may take a few more days to show it. The original $5 shipping charge is not refunded except for damaged, defective or incorrect items.
If you used a discount code, the refund is the amount you actually paid.
Damaged or wrong items
If your order arrives damaged or isn't what you ordered, email support@maestrosox.com within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or a full refund.
Final sale
Custom and team orders (custom.maestrosox.com) are made to order and can't be returned, except for manufacturing defects. Wholesale orders follow the terms in your wholesale agreement.
